xChange.bg Terms & Conditions

Art. 1. By using any part of the platform offered by xChange.bg you declare that you are familiar with these Terms & Conditions, undertake to comply with them and accept them in full.

Art. 2. The service offered by xChange.bg is owned by GLOBAL XCHANGE JSC („Глобал Ексчейндж“ АД), a company registered in Bulgaria with UIC 208656898 and address: 66 Vitosha Blvd., floor 4, Triaditsa district, 1463 Sofia (the "Company"). The service is provided through the website xchange.bg and its application (the "Platform").

Art. 3. The Company reserves the right to amend these Terms at any time, notifying users through the Platform. This revision was published on 13 September 2026 and reflects the fully relaunched platform built on services of licensed partners.

Definitions and role of the partners

Art. 4. For the purposes of these Terms:

• "USDC" is a digital dollar (stablecoin) issued by Circle Internet Group and backed 1:1 by reserves;
• a "Wallet" is a self-custodied crypto wallet created for the client through the infrastructure of Privy Inc. The private keys are controlled solely by the client. The Company has no access to them, does not hold client funds and cannot order transactions on the client's behalf;
• a "Virtual account" is an account in the client's own name (EUR IBAN, USD transfer details) issued through Bridge Ventures, Inc. and Bridge Ventures International ("Bridge") — a licensed and regulated payment services provider in the United States, operating in the EEA through licensed partners. Funds received on the virtual account are converted to USDC and delivered to the client's Wallet;
• the Company operates the technology of the Platform. Payment services, e-money and fiat processing are provided by Bridge and its partners; by completing identification the client also accepts Bridge's applicable terms.

Exchange provisions

Art. 5. The Platform allows the client to: (1) receive EUR and USD on virtual accounts in their own name — from their own accounts and, where the partner permits, from third parties — credited as USDC to their Wallet; (2) withdraw funds and make payments (off-ramp) to a bank account in their own name or of a third party the client has registered as a recipient; (3) send and receive USDC over blockchain networks; (4) exchange pre-approved crypto assets against USDC from their own Wallet. The Company reserves the right to add and remove assets, currencies and networks.

Art. 6. The services are used solely through:

• the Platform at xchange.bg;
• the client contact email: [email protected].

xChange.bg does not use commercial representatives and does not accept orders through other websites, social networks or messengers. The Company is not liable for orders placed outside the official channels.

Art. 7. Rates are calculated in real time at the moment of the transaction. For incoming transfers, the moment of the transaction is when the funds are credited to the client's virtual account; for withdrawals and exchanges — the moment the respective amount of crypto assets is received. Exchange quotes are provided by liquidity aggregators and include a stated minimum amount to be received.

Art. 8. The Wallet is funded by:

1. SEPA / SEPA Instant bank transfer in EUR to the client's virtual IBAN;
2. ACH / Fedwire / international transfer in USD to the client's USD details;
3. an incoming USDC transfer to the client's own Wallet address.

Art. 9. Withdrawals are made by: (1) transfer to a bank account of the client or of a recipient the client has registered (SEPA for EUR; ACH for USD). The client is responsible for the accuracy of the recipient details and for the purpose of the payment. Bridge may request additional information, delay or refuse a payment; (2) sending USDC to an address specified by the client, with the network fee borne by the client.

Art. 10. Owing to the volatility of crypto assets, the price at the time of the order may differ from the price at the moment the transaction is executed.

Art. 11. The Company is not liable for erroneously executed transactions or incorrectly provided details, including an incorrect wallet address. Crypto transfers are technically irreversible and in practice cannot be reversed. The client must carefully verify addresses and details before confirming.

Art. 12. The Company and its partners reserve the right to withhold execution of any operation they consider suspicious until the circumstances are clarified, and to request additional information and documents in accordance with applicable anti-money-laundering legislation.

Art. 13. Execution times: incoming transfers are normally credited as USDC on the same business day after receipt; withdrawals to a bank account are normally executed the same or the next business day; on-chain operations are executed after the required number of network confirmations. The Company is not liable for delays caused by banks, partners, blockchain networks or other third parties, nor for lack of liquidity caused by third parties. Where possible, the Company will notify clients of factors impeding timely execution.

Art. 14. The minimum amounts for each operation are visible in the Platform interface at the time the order is created.

Art. 15. The client's transfers must correspond exactly to the created order — the exact amount when funding and the exact quantity when exchanging. Otherwise the Company is not liable for delayed execution and rate changes.

Art. 16. Use of the services requires successfully completed identification (KYC for individuals, KYB for legal entities), performed through Bridge and its identity-verification providers. The Company and its partners may request information and documents on the origin of funds in accordance with applicable law. The services are not provided to persons from sanctioned jurisdictions or to persons who do not pass verification.

Art. 17. When executing orders, the Company uses the data submitted by the applicants as provided and is not liable if the data prove inaccurate, misleading or untrue.

Return policy

Art. 18. The services are financial services whose price depends on fluctuations of the financial market, and therefore the statutory right of withdrawal does not apply. A client wishing to reverse an operation may do so at the current rate at the moment of the reverse operation. Crypto transaction fees and bank transfer fees are borne by the client.

Prohibited uses

Art. 19. The xChange.bg service may not be used to violate or circumvent tax or financial legislation, nor for actions related to money laundering or the financing of terrorist organisations.

Art. 20. The client bears full responsibility for the use of false information, program code or equipment intended to interrupt, obstruct, disturb or restrict the normal functioning of the Platform, or to gain unauthorised access to data or resources related to the service. In case of an established violation, the Company reserves the right to provide all available information about the client to the competent authorities, to cancel orders of clients identified as suspicious and to reverse payments received from or made to them where technically possible.

Limitation of liability

Art. 21. The Company is not liable for any technical problems or damages arising from software, computer equipment, internet connectivity, inadequate conduct of a client or of third parties performing unlawful actions, or from unforeseeable or extraordinary circumstances. The Company is not liable for actions performed through the profile of a client who has not exercised due care for the security of their access — including access to the email address used for sign-in, their devices and their configured multi-factor authentication methods. The client acknowledges that with a self-custodied wallet, loss of control over the email address and recovery methods may result in permanent loss of access to the funds.

Art. 22. The Company is not liable for the reliability and operating conditions of the partners and blockchain networks whose services clients use when carrying out operations. Clients should acquaint themselves with the terms of the respective partners.

Art. 23. The Company does not provide investment advice. Crypto assets involve risk, including the risk of a total loss of value. Information on all fees is published on the Pricing page of the Platform.

Reserved rights

Art. 24. The Company reserves the right to publish advertising materials on the Platform as it sees fit and is not responsible for their content, insofar as it is owned by the advertisers and does not constitute an obvious violation of the law.

Art. 25. The Company reserves the right at any time and without notice to change the content, design, technologies and functionality of the Platform and is not liable for damages resulting from changed or discontinued functionality.

Final provisions

Art. 26. Complaints and enquiries are submitted to [email protected]. In the event of a dispute which the parties cannot resolve by negotiation, they agree that it shall be settled under the laws in force in the Republic of Bulgaria.