Is Wirex regulated in the EU?

Parts of the service are. The card is issued by Transact Payments Malta Limited, authorised by the Malta Financial Services Authority. For crypto services, the terms refer to authorised Wirex Group companies or partners without naming them, and no Wirex entity was in ESMA's MiCA register on 16 September 2026.

Is Wirex available in Bulgaria?

Wirex's supported-countries article lists Bulgaria with account, crypto account and card features. The article is undated and appears to describe the Classic app, so Wirex has not published separately whether every Wirex One feature is available to Bulgarian residents.

Wirex One is the app EEA, UK and Australian customers had to move to by 30 June 2026. The terms describe its wallet as non-custodial software. It combines that wallet with the Wirex card, EUR account details and in-app exchange.

How much does a Wirex card cost?

Wirex lists card issuance as free. Delivery in the EEA costs EUR 5 for standard untracked post or EUR 15 for tracked express. ATM withdrawals are free up to EUR 200 a month, then 2%, and cash withdrawals are capped at EUR 500 a day.

Wirex review 2026: Wirex One, regulation, fees, card and support

By xChange.bg team
Published 16 September 2026

Compare side by side

Wirex is a payments app that links a crypto wallet to a debit card. It is built for people who want to spend crypto, and in 2026 it rebuilt its European service around a new app, Wirex One. This review sets out what Wirex's documents, regulators and its own status page show on 16 September 2026. It does not give a score.

Company and structure

Wirex operates through several entities, each with a different role (source 1):

Wirex Limited, company number 09334596, is authorised by the UK Financial Conduct Authority as an electronic money institution, FRN 902025. It serves the UK.
Transact Payments Malta Limited, company C 91879, an electronic money institution authorised by the Malta Financial Services Authority, issues the Wirex card in the EEA.
UAB Wirex, company 305118023 in Vilnius, Lithuania, distributes the card and manages the programme.
Wirex Digital Services S.r.l. is the Italian entity through which Wirex said it would apply for MiCA authorisation (source 7). A 2025 company press release describes Italy as its main crypto hub for the EEA (source 8).

Licence and register entries

Wirex said in May 2025 that it is registered as a virtual asset service provider with Italy's OAM, number PSV108, and that it was pursuing a MiCA licence (source 8). Its Italy notice said services would continue until 30 June 2026 or until the authority granted or refused the licence, whichever came first (source 7). We did not find a published decision.

No Wirex entity appeared in ESMA's interim MiCA register of crypto-asset service providers on 16 September 2026 (source 9). The Wirex One terms say regulated crypto services are provided by authorised companies within the Wirex Group or by authorised third-party partners, without naming them (source 1). Which authorised entity provides crypto services to EEA users after 1 July 2026 is therefore not published.

How Wirex One works

Wirex set 30 June 2026 as the deadline for customers in the EEA, UK and Australia to move from the Classic app to Wirex One. After that date the Classic app no longer supports transactions for those regions (source 5). Wirex's supported-countries article lists Bulgaria with account, crypto and card features; the article is undated and does not say whether it describes Wirex One (source 6).

The terms describe the Wirex One wallet as non-custodial software, a technology product rather than a regulated service (source 1). You top up by bank transfer, crypto or card (source 4). EUR account details are virtual IBANs provided through regulated third-party providers; the terms do not state whose name the account is held in. The upgrade FAQ says existing IBAN and BIC details stayed the same and that incoming and outgoing EUR transfers continue as normal (source 5). Wirex may refuse payments from accounts not registered in your name (source 1).

When you pay with the card, digital assets from your wallet can be converted into fiat through third-party providers at the time of the payment (source 1). The global marketing page mentions receiving BTC, ETH, USDT and other assets (source 4); Wirex does not publish a separate list of stablecoins available to EEA users.

Fees and limits as published

The fees page does not say whether it covers the Classic app or Wirex One (source 2). It lists:

Bank transfers: SEPA in EUR, Faster Payments in GBP and ACH in USD, all free for deposits and withdrawals.
Card top-up: 0% or more, depending on currency and country.
Exchange: varies by currency pair and liquidity; shown in the app, no percentage published.
Card: free issuance; EEA delivery EUR 5 standard untracked or EUR 15 express tracked; ATM withdrawals free up to EUR 200 a month, then 2%.

The marketing page advertises zero-fee FX and ATM withdrawals worldwide (source 4), which differs from the ATM allowance on the fees page. Wirex does not explain the difference on either page.

The limits page lists SEPA transfers up to EUR 50,000 a day, a minimum external card top-up of USD 12, and cash withdrawals of EUR 500 a day and EUR 5,000 a month (source 3).

Custody

Wirex One is self-custodial: the terms say Wirex provides wallet software rather than holding assets (source 1). That puts key management and address checks in your hands. Our guide to self-custody wallets explains what that involves.

Support

Wirex advertises 24/7 support in multiple languages (source 4). The terms list in-app chat and an escalations address, [email protected] (source 1). The website has language versions for several markets but none in Bulgarian, and we found no Bulgarian-language support.

Public issues

FCA undertaking, 2023. In a Notice of Undertaking agreed on 26 September 2023 and published on 4 October 2023, Wirex Limited agreed to remove three terms from its UK e-money contract that the FCA considered likely unfair or not transparent under the Consumer Rights Act 2015: an exclusion of liability for losses caused by account suspension, a cap on compensation at amounts paid in the previous 12 months, and an exclusion of commitments implied by law. The change applied from 1 January 2024. Wirex told the FCA it had not relied on these terms unfairly in practice (source 10).

Service incidents, 2026. Wirex's status page recorded a balances migration issue from Wirexapp to Wirex One starting 28 June 2026, with a fix on 29 June, and a major incident affecting all financial operations on Wirex One on 3 September 2026, resolved the same day (source 11).

Ratings

Trustpilot showed an average of 2.4 from about 17,600 reviews on 16 September 2026, on a profile claimed by the company (source 12).

Who Wirex suits

Wirex suits people who want a card linked to a self-custody wallet today and who are comfortable with an English-language app, fees quoted in the app for conversions, and a crypto service provider that the terms do not name. It suits less well anyone who needs published conversion fees, USD account details in their own name, or support in Bulgarian.

Alternatives

Bitstamp Europe S.A. holds a MiCA licence from Luxembourg's CSSF and publishes its fees; see our comparison with Bitstamp. Altcoins.bg holds a MiCA licence from Bulgaria's Financial Supervision Commission; see our comparison with Altcoins.bg. xChange.bg also keeps stablecoins in a self-custody wallet, with EUR and USD accounts in your name and published fees; see our comparison with Wirex.

Frequently asked questions

Is Wirex regulated in the EU?: Parts of the service are. The card is issued by Transact Payments Malta Limited, authorised by the Malta Financial Services Authority. For crypto services, the terms refer to authorised Wirex Group companies or partners without naming them, and no Wirex entity was in ESMA's MiCA register on 16 September 2026.
Is Wirex available in Bulgaria?: Wirex's supported-countries article lists Bulgaria with account, crypto account and card features. The article is undated and appears to describe the Classic app, so Wirex has not published separately whether every Wirex One feature is available to Bulgarian residents.
What is Wirex One?: Wirex One is the app EEA, UK and Australian customers had to move to by 30 June 2026. The terms describe its wallet as non-custodial software. It combines that wallet with the Wirex card, EUR account details and in-app exchange.
What did the FCA require from Wirex in 2023?: In a Notice of Undertaking published on 4 October 2023, Wirex Limited agreed to remove three terms from its UK e-money contract that the FCA considered likely unfair or not transparent. Wirex told the FCA it had not relied on them unfairly in practice.
How much does a Wirex card cost?: Wirex lists card issuance as free. Delivery in the EEA costs EUR 5 for standard untracked post or EUR 15 for tracked express. ATM withdrawals are free up to EUR 200 a month, then 2%, and cash withdrawals are capped at EUR 500 a day.